Returns & Exchanges
The Los Angeles Metro Official Store accepts returns on most unused and unopened merchandise within 30 days of delivery. We are dedicated to ensuring you are satisfied with your transit-themed gear and apparel.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the products show no signs of wear.
Ship to Metro
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Refund
Once our warehouse inspects the returned items, we will issue a refund to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing